Shipping policy

Thank you for shopping with Jelexia. We are committed to providing a smooth and reliable delivery experience. Please review our shipping details below.

Order Processing & Delivery Time

  • Processing Time: Orders are processed within 0–2 business days (Monday to Friday).
  • Transit Time: After processing, delivery typically takes 7–9 business days (Monday to Friday).
  • Order Cut-Off Time: Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day.
  • Estimated Delivery Time: Most orders arrive within 7–11 business days (Monday to Friday).

Shipping Details

  • Shipping Method: Standard shipping within the United States
  • Shipping Cost: Free shipping on all orders
  • Delivery Area: Orders are shipped to the address provided at checkout within the United States

Order Changes

If you need to update or correct your order details, please contact us as soon as possible at support@jelexia.store.

Please note that once an order has been shipped, changes may no longer be possible.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. Tracking details are typically available within 24–48 hours after shipment.

Cancellations

  • Cancellation Window: Orders can be canceled before they are shipped.
  • How to Cancel: Contact us at support@jelexia.store as soon as possible.
  • Refunds: Approved cancellations will be refunded according to our Return & Refund Policy.

Lost or Delayed Packages

If your order is delayed or appears to be lost, please contact us at support@jelexia.store.

We will assist you in resolving the issue promptly.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. Jelexia is not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error, contact us immediately. Address changes may not be possible after shipment, and additional fees may apply.

Contact Us

If you have any questions or need assistance, feel free to reach out:

Address: 103 Holland Ave, Floral Park, New York 11001, United States

Phone: +1 438 619-6554

Email: support@jelexia.store

Thank you for choosing Jelexia. We appreciate your trust and are here to support you every step of the way!