FAQ
We’ve put together answers to common questions to make your shopping experience with Jelexia easy and clear.
Where is Jelexia located?
Jelexia is based in the United States. Our business address is:
103 Holland Ave, Floral Park, New York 11001, United States
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
How long does delivery take?
- Processing Time: 0–2 business days (Monday to Friday)
- Shipping Time: 7–9 business days (Monday to Friday)
- Estimated Delivery: 7–11 business days in total
Will I receive an order confirmation email?
Yes. Once your order is placed successfully, you will receive a confirmation email with your order details.
Can I track my order?
Yes. After your order is shipped, you will receive a tracking number via email.
Tracking details are usually available within 24–48 hours after dispatch.
What is your return policy?
We offer a 30-day return policy for eligible items. Products must be unused, in original condition, and returned with packaging.
For full details, please refer to our Return & Refund Policy page.
How do I request a return?
To start a return, contact us at support@jelexia.store with your:
- Order number
- Reason for return
Our team will guide you through the process.
Are there items that cannot be returned?
Some products may be marked as final sale and are not eligible for return.
Any such conditions will be clearly mentioned on the product page before purchase.
Customer Support
If you have any questions or need assistance, we’re here to help:
Address: 103 Holland Ave, Floral Park, New York 11001, United States
Phone: +1 650 667-1441
Email: support@jelexia.store
We’re committed to providing helpful and timely support to ensure a smooth and enjoyable shopping experience with Jelexia.