Refund policy

At Jelexia, we want you to feel confident with every purchase. Please review our return and refund policy below for orders within the United States.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must be:

  • Unused and unworn
  • In original condition
  • Returned with tags and original packaging

Items that do not meet these conditions may not be accepted.

2. How to Start a Return

To begin a return, please contact us at support@jelexia.store.
Once your request is approved, we will provide:

  • Return instructions
  • A return shipping label

Please note: Returns sent without prior approval will not be processed.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and work quickly to provide a suitable solution.

4. Exchanges

We offer exchanges only in the following cases:

  • Damaged or defective items
  • Incorrect product received
  • Wrong size

To request an exchange, email us at support@jelexia.store.
Delivery times for replacement items may vary depending on your location.

5. Restocking Fees

We do not charge any restocking fees for returns.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. If approved:

  • Refunds will be issued to your original payment method
  • Processing time is typically 5–7 business days after approval

Please note that your bank or payment provider may take additional time to post the refund.
Exact estimated time for refund is maximum 7 days.

7. Discount Policy

Discounts must be applied at the time of purchase. We are unable to apply or refund discounts after an order has been completed.

Contact Us

If you have any questions or need assistance, feel free to reach out:

Address: 103 Holland Ave, Floral Park, New York 11001, United States

Phone: +1 438 619-6554

Email: support@jelexia.store

Thank you for shopping with Jelexia. We appreciate your trust and are here to help whenever you need us!